erpcloud.rest

Refund Policy

We want you to be completely satisfied with erpcloud.rest.

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14-Day Money-Back Guarantee

Not satisfied? Get a full refund within 14 days of your first payment. No questions asked. No hassle. No risk.

How It Works

1

Try Our Service

Start with a 30-day free trial to explore all features

2

Subscribe

Choose a plan that fits your needs when your trial ends

3

14-Day Guarantee

If not satisfied, request a full refund within 14 days

Refund Eligibility

Full Refunds

You are eligible for a full refund in these situations:

  • 14-Day Guarantee: Request a refund within 14 days of your first payment for any reason. We will process your refund promptly, no questions asked.
  • Service Outages: If the service experiences significant downtime (more than 24 consecutive hours) not due to scheduled maintenance.
  • Billing Errors: If you were charged incorrectly due to a technical error on our part.

After the 14-Day Period

After the initial 14-day money-back guarantee period:

  • Subscriptions are billed monthly in advance
  • When you cancel, you retain access until the end of your current billing period
  • Partial month refunds are not provided
  • Unused API calls or features are not refundable

How to Request a Refund

To request a refund, please contact us:

Email: support@merutech.com

Contact Form: www.merutech.com/contact

Please include your account email address and reason for the refund request.

Processing Time

  • 14-day guarantee refunds: Processed within 2 business days
  • Other refund requests: Reviewed within 5 business days
  • Refund to payment method: 5-10 business days after approval

Refunds are processed through Paddle, our payment provider, and will appear on your statement as a credit from Paddle.

Questions?

If you have any questions about our refund policy, please don't hesitate to contact us. We're here to help.

Last updated: December 2025 | This refund policy is part of our Terms and Conditions